WOM before and after
WOM before and after

Scaling Work Order Management for 100M+ Asset Deliveries

Amazon Studios

Work Order Management (WOM) is a vital component of Amazon Studios’ media supply chain, serving as the ingest point for all digital assets. We partnered with the Movies and Series teams to standardize and centralize asset tracking. Today, WOM supports the delivery and management of over 100 million files annually.

Contributions

Systems Thinking Product Strategy UX/UI Design Interaction Design Design System

Team

Product Manager Engineering Manager Backend Engineers Frontend Engineers

Role

UX Designer

Duration

2021–2023

Modularized structure for high-volume work orders

As Work Order Management expanded to support series titles beyond movies, the requirements for project management grew in complexity. To increase system efficiency and reduce user error, we restructured the data schema and introduced modular concepts. This resulted in a more configurable data model that supports ongoing scalability.


Enabled bulk work order management

With scale came increased interface complexity. I designed features that enable bulk manipulation of work orders—including inline editing, bulk editing, and filtering—leading to a 90% improvement in operational efficiency.


Empowered teams with admin tools

As more titles were added, project creation became a bottleneck. To solve this, I designed a simple CRUD (create, read, update, delete) interface that streamlined workflows for the delivery team. This allowed managers to build reusable templates, accelerating project setup and reducing repetitive tasks.


Drove design system adoption

I led the integration of the Studios Technology design system to ensure platform consistency and high design quality. Through implementation, I surfaced edge cases and contributed new patterns and guidelines back to the system, helping it evolve alongside the product.

Results & Testimonials

With all my team members using WOM as the central point for tracking all projects, I now have visibility into the state of each of their projects and can make more informed decisions about resourcing within my team.

— Head of Global Delivery, Production & Post Production


WOM gave me the confidence to track my projects so that I never missed a delivery, and my assets were always organized and delivered on time.

— Delivery Manager, Amazon Studios

© Eunice 2025. All rights reserved. Made with ☕️.

© Eunice 2025. All rights reserved. Made with ☕️.

© Eunice 2025. All rights reserved. Made with ☕️.